Future Job Opening - Customer Success Manager (f/m/d)

talentsconnect AG • nationwide call

nationwide
from today

Your duties

As Customer Success Manager (m/f/d) you are part of our revenue tribe and responsible for the support and satisfaction of our customers.

  • You will be the central contact person for about 50 accounts (customers with a company size of 30 - 3,000 employees) and the strategic contact person for your customers.
  • You make your customers successful in the long term, ensure that customer satisfaction is always very high and focus on a sustainable partnership.
  • You are responsible for the contract renewals of your customers, expand the JobShop packages through sales deals and keep the churn rate below 5%.
  • You proactively seek contact with your customers several times per quarter and meet them in face-to-face meetings (digital & or face-to-face on-site).
  • You analyze the KPI dashboards of the customers, understand the correlations of the most important recruiting KPIs and derive measures for optimization and goal achievement for the customer(s) from them.
  • You are in close contact with the Account Management, Implementation Management, Product Management, Customer Support and Data teams.

Your profile

What you need to be successful at talentsconnect 
  • You have at least 3 years of relevant experience in success management, sales or relationship management of B2B software products, ideally in an HR Tech environment.
  • You have an understanding of digital products and are able to understand complex issues and find solutions for your customers
  • You are an organizational talent and work very independently, so you prioritize your goals, tasks and responsibilities perfectly at all times and remain committed to them
  • You are extremely customer-oriented and love to inspire customers, are empathetic and quickly manage to build relationships with different personas (from HR Manager to Head of (m/f/d))
  • You are willing to learn and are able to implement what you learn quickly
  • You enjoy the sales area
  • You have a strong communication talent and use this to communicate internally and externally in a very targeted manner and can thus also turn critical customers into fans

What we offer you: 
  • You will receive an attractive salary package consisting of fixed salary, variable compensation & additional benefits 
  • You can actively shape the ambitious growth of talentsconnect 
  • Your environment at talentsconnect: A team of successful, young & disciplined talents who motivate you to get the best out of yourself and a leader who challenges and encourages you.

Our Benefits

One of the goals for talentsconnect we have formulated is: "Build the best Home for our own Talents!" We are continuously thinking about what we can do to achieve this. Currently, we are proud of the following points.

Remote & Hybrid sind bei uns Standard

Spätestens seit 2020 stellen wir es allen Mitarbeitenden komplett frei, von wo aus sie arbeiten wollen. Wir haben diese neue Flexibilität lieben gelernt und wollen unsere Kultur bewusst als Hybrid-Modell weiterentwickeln. Es besteht die Möglichkeit, bis zu 3 Monate am Stück und insgesamt 6 Monate pro Jahr aus dem Ausland zu arbeiten.

Team meetings ensure high transparency

Once a month, we come together in Homecoming Friday. In addition, we have our quarterly meetings, where we take a look at the figures and our development. That way, everyone knows where we stand.

Flexible working models

We want to enable our team members to remain an active part of talentsconnect as life evolves around them. We are open to full-time, part-time or other flexible working time models.

Attractive and transparent salary system

We know what the market offers. And we will put together a fair offer for you. This usually consists of a fixed salary, performance-related salary components, an allowance for old-age provision and disability insurance, and virtual shares for executives.

Recruiting made easy - with our JobShop...

Recruiting made easy - with our JobShop...

...the individual job marketing platform for every company.

With the JobShop, companies can optimally offer jobs (themselves) and market them directly with data support. This enables you to generate more qualified applications and to fill positions directly and without depending on headhunters and the like.

The view inside - our CareerShop

In addition to the shortage of skilled workers, the situation in companies is becoming more acute. In addition to jobs that are insanely difficult to fill, your current colleagues are also leaving you? We take preventive measures, point out developments internally and significantly reduce your fluctuation and the resulting costs.

The view inside - our CareerShop

We are talentsconnect.

We connect talent and business through technology.

We have been developing software solutions for personnel marketing and HR departments for over ten years. In doing so, we have realized how much companies today depend on digital job boards and headhunters. Every year, companies pay more money to intermediaries to advertise their jobs online and market them to their target audience. Often with mediocre results. Especially for smaller companies.

That's why we have focused all our efforts on two products that enable large and small companies to offer and market jobs online in the best possible way, to attract and retain talent DIRECTLY. Built very simply, like an online store.
‍
We call our products JobShop & CareerShop.
Our customers call it Independence.

We are talentsconnect.
We just dared to do it:

We just dared to do it:

Flexible working models, for everyone! Working hours, work location, and variable compensation dynamically adapt to your life. In May 2022, we issued an addendum to the employment contract for all talentsconnect employees, which applies immediately. Do you think this is in line with the times? - We are looking forward to your application!

  • You decide on the place of work, the working hours and also the weekly hours. Not once and forever, but every quarter: Where do you want to work? How much do you want to work?
  • And once a year: Do you want to convert your bonus, which you receive in virtual shares, into cash on our internal marketplace? Or take some risk with us and participate in the development?
  • We call this our professional "Best Home" - rigid becomes flexible. Your job adapts to your life. Our employees love that. And we all benefit from it.
 
Guiding principles - the talentsconnect mentality

The talentsconnect mindset is composed of four core values - ease, sustainability, trust and customer focus. 

EASE

means making things easier for our customers and friends. Our product is easy to buy, easy to integrate, easy to use and easy to optimize. By offering simple solutions, we give back time and effort to our customers.

SUSTAINABILITY

means being consistent. That means we want to be CO2-neutral and meet the German climate targets for 2050. But sustainability means much more to us. It's also about the way we hire employees, enter into partnerships and align our products for the long term. We place great value on genuine relationships with our employees and want to create an environment in which they are more than just colleagues.

TRUST

It is the one non-negotiable thing that precedes every action and every decision. We see it as the foundation of the other values, as it is an important component of them as well. None of the other values would work if there was no trust.

CUSTOMER FOCUS

For us, customer satisfaction comes first. This is not a matter of a single team, but of all of us, every day. If our customer is not satisfied, we feel bad and strive to change this immediately.

Your contact person
Kai Bogner

Kai Bogner

Senior Recruiting Manager
 

How do we move forward after your application?

Some detailed look

Join us in designing the world's leading technology for Recruiting & Retention.

Apply now

Regardless of whether you are male, female, or diverse: At talentsconnect, you count as a person. Therefore, individual talents, skills, qualifications, and experience are decisive for a successful application with us - but under no circumstances gender, sexuality, age, disabilities, religion, nationality, or political attitudes.

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