Customer Success

Our squad is made up of true customer experts and sales talents who focus on the customer. The challenges of our customers and finding the right solution for them are what drive us every day. We approach them proactively and always put success at the center of our operational and strategic collaboration. Our team is successful when our customers are with the job store.

In doing so, we work as a team toward two goals:

1. Our customers get the best possible service and therefore continuously renew their licenses for product use. We have managed this extremely well over the last few years and have continually increased the ø remaining term of the contracts. We also have a very low churn rate.
2. We give our customers the best possible advice and show them how to achieve their strategic goals. Every second company books at least one additional feature within 12 months. To further improve this rate is the goal of the Success Management Team.

Flexible working models, for everyone! Working hours, work location, and variable compensation dynamically adapt to your life. In May 2022, we issued an addendum to the employment contract for all talentsconnect employees, which applies immediately. Do you think this is in line with the times? - We are looking forward to your application!

• You decide on the place of work, the working hours and also the weekly hours. Not once and forever, but every quarter: Where do you want to work? How much do you want to work?
• And once a year: Do you want to convert your bonus, which you receive in virtual shares, into cash on our internal marketplace? Or take some risk with us and participate in the development?
• We call this our professional "Best Home" - rigid becomes flexible. Your job adapts to your life. Our employees love that. And we all benefit from it.